Patient healthcare information has evolved quickly with the advent of EHR systems and patient portals, but messaging capabilities still leave a lot to be desired. Physicians often turn to commercial messaging products that are not designed to ensure the security of protected patient information (PHI) they are sharing. In an effort to speed provider communications and collaboration providers have inadvertently put their organizations at serious risk for security, compliance, and patient data privacy violations. As a result, using improperly equipped commercial tools can result in heavy HIPAA related fines for non-compliant data governance and protection practices – or even worse a data breach.
To fill this gap Microsoft has introduced technology to empower care teams, improve clinical and operational outcomes and advance precision healthcare, with a core focus on patient privacy. Leveraging Microsoft 365 tools optimized for healthcare enables secure messaging and collaboration that allows healthcare providers to deliver better patient experiences, insights and care.
1. Empower health organizations with secure messaging…
A priority notification feature in Teams alerts a recipient of an urgent message on their mobile and desktop devices until a response is received, every two minutes for up to 20 minutes. Furthermore, message delegation enables clinical staff members to delegate their messages to another recipient when they are in surgery or otherwise unavailable.
2. And AI-powered tools
The Microsoft Healthcare Bot service empowers healthcare organizations to build and deploy compliant, AI-powered virtual health assistants and chatbots and includes important features like healthcare intelligence, medical content and terminology, and a built-in symptom checker. It is fully extensible to help organizations adjust the bot to solve their own business problems, and can connect to health systems, like EHRs
3. Securely connect data and imaging for better outcomes
Microsoft has added secure messaging capabilities to Teams, including priority notifications and message delegation, as well as a smart camera with image annotation and secure sharing, so images stay in Teams and are not auto-stored to the care providers’ devices.
4. Ability to integrate FHIR-enabled electronic health records (EHR) data with Teams
Through partnerships with leading interoperability providers, including Dapasoft, Datica, Infor Cloverleaf, Kno2, and Redox, clinical or hospital staff can securely access patient records in the same app where they can take notes, message with other team members, and start a video meeting, all in a single place to coordinate care.
5. Partner tools that can get you up and running quickly
The key to any new collaboration tool is the ability to get it up and running quickly. Wizdom Intranet by LiveTiles solves common issues that come with intranets built upon Office 365 tools, including multi-language functionality, responsive design quirks, navigation logic, secure communication channels, and more. By offering administrators a powerful tool for complete intranet and Teams provisioning, administration, and management it ensures compliance and makes governance easy.
It is possible to reap the advantages of collaboration and messaging without putting patient data at risk. When done right it can help improve patient care and provider communications while maintaining compliance requirements.
Learn how Concordia, a leading Swiss insurance company that offers its customers complete security and protection whenever they need it, launched their intranet using SharePoint and Wizdom Intranet to improve collaboration and customer care.